CUSTOMER EXCELLENCE PROFESSIONAL
Dettagli
Descrizione
Etjca S.p.a.
Presentation overview
Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector
Job Title : CUSTOMER EXCELLENCE PROFESSIONAL
You will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs.
Core company values
Quality and Precision
Sustainability and Social Responsibility
Honesty, Transparency and Integrity
Organizational structure
Report to the Team Manager
Key responsibilities
Coordinating integrated service processes from order entry to on-time delivery and order fulfilment
Monitoring and posting customer orders received via EDI, TecCom and other channels
Managing the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers
Acting as main interface to service providers and carriers, including delivery coordination and invoice approval
Delivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notes
Organizing labelling activities and work orders
Monitoring storage performance regarding age, quality, quantity, costs and efficiency
Planning material requirements and managing packaging and decoration materials in line with purchasing processes
Ensuring achievement of defined KPIs (e.g. on-time quantity fill, claim management)
Supporting customer satisfaction through effective claim management
Maintaining master data, including label management and Bill of Material updates
Supporting continuous improvement and cost-saving projects
Creating purchase orders for the Customer Excellence team (e.g. carriers, service providers, supplies)
Archiving and maintaining documents in accordance with internal requirements (RIM)
Career development opportunities
In the medium to long term, there may be opportunities to leverage the resource within the Group's companies
Hard Skills
Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration
Several years of relevant work experience (approx. 3–4 years) in Sales, Production or Logistics, preferably in an industrial or international environment
Experience in the automotive industry is an advantage
Strong analytical skills combined with excellent self- and time-management abilities
High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements
Sensitivity and understanding of dangerous goods shipments
Advanced proficiency in SAP and Microsoft Office applications
Strong communication skills with the ability to collaborate effectively with various stakeholders
Fluency in English and Italian, both in spoken and written
Soft Skills
Planning
Forward-thinking
Problem solving
Teamwork
Contract conditions
• Work location: Brescia
• Working hours and work-life balance: 9.00-13.00 e 14.00-18.00
• Contract type: Permanent Contract
• Gross Annual Salary: The compensation package, of significant interest, will be assessed and carefully evaluated following the outcome of the interviews and in relation to the candidates' qualifications and experience competing for the position
GAL: 36.000€ - 45.000€
Candidates of all genders (Law 903/77) are invited to read the privacy notice at https://etjca.it/informativa-per-candidati (Articles 13 and 14, EU Regulation 679/2016) published on the website www.etjca.it. Etjca S.p.A. (Ministry Authorization No. 1309-SG dated 23/02/2005)
Etjca Group S.p.A. À autorizzata ad operare dal Ministero del Lavoro e delle Politiche Sociali (Aut. Min. Prot. N. 1309-SG del 23/02/2005).
L'offerta di lavoro À rivolta a tutti i candidati, senza distinzione di genere, ai sensi del D.Lgs. 198/2006 e s.m.i., e indipendentemente da etÀ, etnia, credo religioso o orientamento sessuale, ai sensi dei D.Lgs. 215/2003 e 216/2003.
Si invitano i candidati a prendere visione dell'informativa privacy https://etjca.it/informativa-per-candidati (Reg. UE 679/2016 c.d. GDPR) pubblicata sul sito www.etjca.it.
Il servizio À gratuito.
Settore: Trasporti e logistica
Ruolo: Customer Service
Percentuale di occupazione: Full-time
Gestisce altre persone: No
Tipo di occupazione: Contratto a tempo indeterminato
Patente: B
Inglese Fluent
